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R�vision derni�re 25 FEB 2000

Pays Nom/
Langue
Organisation Adresse Nombre de t�l�phone\
Nombre de faxe
Allemagne Henning Grub

main contact

(English/French)

Dr.
Ministry of Economics
Siharuhorststrasse 36
D-10115 Berlin
GERMANY
00 49 30 2014 6213

00 49 30 2014 5464 (fax)

Friedrich Bultmann

(English)

Director
Verbraucherschutz-
verein
L�tzowstrasse 33-36
D-10785 Berlin
GERMANY
00 49 30 21 48 74 18

00 49 30 21 48 74 44 (fax)

Maren Geisler

(English/French)

Verbraucherschutz-
verein e.V. (VSV)
L�tzowstrasse 33-36
D-10785 Berlin
GERMANY

[email protected]
www.verbraucherschutzverein.de

00 49 30 214.87.424

00 49 30 214.87.444 (fax)

Australia Allan Asher

(English)

Deputy Chairman Australian Competition and Consumer Commission
PO Box 1199
Dickson ACT 2602
AUSTRALIA

[email protected]
www.accc.gov.au

00 61 2 6243 1138

00 61 2 6243 1122 (fax)

Carl Buik

(English)

Director
Consumer Protection
Australian Competition and Consumer Commission
PO Box 1199
Dickson ACT 2602
AUSTRALIA

[email protected]

00 61 2 6243 1066

00 61 2 6243 1072 (fax)

Janet Murphy

(English)

General Manager Consumer Affairs Division
The Treasury
Parkes Place
PARKES ACT 2600
AUSTRALIA

[email protected]

00 61 2 6263 3992

00 61 2 6263 3969 (fax)

Autriche Maria Reiffenstein

main contact

(English)

Federal Chancellery Office of Consumer Affairs Radetzkystrasse 2
A-1031 Wien
AUSTRIA

[email protected]

00 43 1 711 72 4754

00 43 1 715 5831 (fax)

Carol Serre Federal Chancellery
Office of Consumer Affairs
Radetzkystrasse 2
A-1031 Wien
AUSTRIA

[email protected]

00 43 1 7 1172 4727

00 43 1 715 5831 (fax)

Belgique Fernand Van Gansbeke

(French, English)

Administration for Economic Inspection W.T.C. III
Simon Bolivarlaan, 30
B-1000 Brussels
BELGIUM

[email protected]
http://mineco.fgov.be

00 32 2 2083917

00 32 2 2083915 (fax)

Canada Johanne D'Auray

(French, English)

Deputy Commissioner of Competition Industry Canada
Fair Business Practices Branch
Competition Bureau
50 Victoria Street
Hull, Qu�bec
CANADA
K1A 0C9

[email protected]

00 1 819 997 1231

00 1 819 953 4792 (fax)

Nicole Ladouceur

(French, English)

Assistant Deputy Commissioner of Competition Industry Canada
Fair Business Practices Branch
Competition Bureau
50 Victoria Street
Hull, Qu�bec
CANADA
K1A 0C9

[email protected]

00 1 819 997 1705

00 1 819 994 2240 (fax)

Commission
Europ�enne
Mario Tenreiro

(French/English)

Chef d'Unit�
Commission
Europ�enne
DGXXIV
Office B232,5/31
Unit C2
Rue de la Loi 200
B-1049 Brussels
BELGIUM

[email protected]
http://europa.eu.int/comm/dg24

00 32 2 295 1367

00 32 2 295 9490 (fax)

Carmen Garau

(French/English)

DGXXIV Unit C2
Rue de la Loi 200
B-1049 Brussels
BELGIUM

[email protected]

00 32 2 295 8937

00 32 2 295 9490 (fax)

Antonia G�mez Moreno

(French/English)

DGXXIV Unit C2
Rue de la Loi 200
B-1049 Brussels
BELGIUM

[email protected]

00 32 2 295 5795

00 32 2 295 9490 (fax)

Cor�e du Sud Jong-in Lee

main contact

(English)



Korea Consumer Protection Board

300-4, Yomgok-Dong
Seocho-Ku
Seoul 137-700
COR�E DU SUD

[email protected]


00 82 2 3460 3238

00 82 2 3460 3113 (fax)

Danemark Hagen Jorgensen

main contact

(English)

Consumer Ombudsman of Denmark Amagerfaelledvej 56,
2300 Kobenhavn S.,
DENMARK

[email protected]
http://www.fs.dk

00 45 32 570100

00 45 32 960232 (fax)

Kim Sparlund

(English)

Danish National Consumer Agency Amagerfaelledvej 56,
2300 Kobenhavn S,
DENMARK

[email protected]
http://www.fs.dk

00 45 32 570100

00 45 32 960232 (fax)

Espagne Sara Alvarez Rodriguez

(English)

Instituto Nacional del Consumo Principe de Vergara 54
E-28006 Madrid
SPAIN

[email protected]

00 34 1 43 12 040

00 34 1 57 63 927 (fax)

Guadalupe Casado Conde

(French)

Instituto Nacional del Consumo Principe de Vergara 54
E-28006 Madrid
SPAIN

[email protected]

00 34 1  43 11 836

00 34 1 57 61 570 (fax)

�tats Unis Lisa Rosenthal

main contact

(English)

Legal Advisor for International Consumer Protection Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
U.S.A.

[email protected]
http://www.ftc.gov
To submit a consumer complaint online:
http://www.ftc.gov/complaint

00 1 202 326 2249

00 1 202 326 3392 (fax)

Michael Donohue

(English)

Staff Attorney Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
U.S.A.

[email protected]

00 1 202 326 3563

00 1 202 326 3392 (fax)

Finlande Erik Mickwitz

main contact

(English)

Consumer Ombudsman Kuluttajavirasto
Haapaniemenkatu 4, P.O. Box 5
FIN-00531  Helsinki
FINLAND

erik.mickwitz@kuluttajavirasto.fi
http://
www.kuluttajavirasto.fi/englanti/index.html

00 3589 7726 7800

00 3589 7726 7557 (fax)

Anja Peltonen

(English)

Director, Finnish Consumer Agency's   Ombudsman’s Office Kuluttajavirasto
Haapaniemenkatu 4, P.O. Box 5
FIN-00531  Helsinki
FINLAND

[email protected]

00 3589 7726 7804

00 3589 7726 7557 (fax)

Marjatta Turunen

(English)

Project Director
Finnish Consumer Agency
Kuluttajavirasto
Haapaniemenkatu 4, P.O. Box 5
FIN-00531  Helsinki
FINLAND

[email protected]

00 3589 7726 7812

00 358 9 7726 7557 (fax)

France Brigitte LeTavernier

(French/English)

DGCCRF Bureau C1
Droit de la consommation, t�l�doc 051
59 Boulevard Vincent Auriol
F-75703 PARIS, CEDEX 13
FRANCE

[email protected]

00 33 1 44 972532

00 33 1 44973043 (fax)

G�rard Medori

(French)

DGCCRF Bureau C1
Droit de la consommation, t�l�doc 051
59 Boulevard Vincent Auriol
F-75703 PARIS, CEDEX 13
FRANCE

[email protected]

00 33 1 44.97.23.89

00 33 1 44.97.30.43 (fax)

Gr�ce Dimitra Kyriakopoulou

(English)

Ministry of Development Secretariat General of Consumer Protection
Cannings Square
GR-10881 Athens
GREECE

[email protected]

00 30 1 382 1618

00 30 1 382 1707 (fax)

Hongrie Istvan Geri
(main contact)

(English)

Deputy Director General General Inspectorate of Consumer Protection
Jozsef Krt 6
H-1088 Budapest
HUNGARY

[email protected]

00 36 1 334 6752

00 36 1 210 0741 (fax)

George Boda

(English)

Head of Section General Inspectorate of Consumer Protection
Jozsef Krt 6
H-1088 Budapest
HUNGARY

[email protected]

00 36 1 210 2538

00 36 1 210 0741 (fax)

Irlande Carmel Foley

(English)

Director of Consumer Affairs 4/5 Harcourt Road
Dublin 2
IRELAND

[email protected]

00 353 1 402 5523

00 353 1 402 5586 (fax)

Brid O’Connor

(English)

Assistant Director Office of the Director of Consumer Affairs
4/5 Harcourt Road
Dublin 2
IRELAND

[email protected]

00 353 1 402 5534

00 353 1 402 5501 (fax)

Italia Stefano Sciolli

main contact

(English)

Italian Competetion Authority Via Liguria 26
00187 Roma
ITALY

[email protected]

00 39 06 4816 2222

00 39 06 4816 2227 (fax)

Diamante Maria Simonetta

(English)

Ministero dell'Industria DGATM Via Molise 2
I-00187 Roma
ITALY

[email protected]

00 39 06 4705 2910

00 39 06 4705 2898 (fax)

Japon Mr. Yoichi Kaneko

main contact

(English)

Deputy Director
First Consumers’ Affairs Division
Economic Planning Agency
Government of Japan
3-1-1 Kasumigaseki, Chiyoda-Ku
Tokyo 100-8970
JAPAN

[email protected]

00 81 3 3581 9095

00 81 3 3581 9935 (fax)

Luxembourg Bernadette Friederici Carabin

(French)

Ministere des Classes Moyennes 6 Avenue Emile Reuter,
BP535
L-2937
LUXEMBOURG

[email protected]

00 352 4784713

00 352 4784740 (fax)

Malte Joseph Schembei

(English)

Acting Director
Department of Consumer Affairs
3A, Old Mint Street
Valetta CMR02
MALTA
00 356 249695

00 356 240052 (fax)

Mexique Osvaldo Tello

(English)

Ministry of Trade Underministry of Domestic Trade
Alfonso Reqes No. 30 4� Piso
Colonia Hipodromo Condesa
CP 06179 Mexico DF
MEXICO

[email protected]

00 52 5 729 9204

00 52 5 729 93 60 (fax)

Miguel Angel Sanchez Hinojosa

(English)

Director for Consumer Protection Policy Insurgentes sur 1940, Piso 2�
Col. Florida
Mexico, D.F.  01030
MEXICO

[email protected]

00 52 5 229 61 15

00 52 5 229 65 08 (fax)

Nouvelle- Z�lande Mr. Keith Manch

(English)

Head and General Manager

Ministry of Consumer Affairs
Ministry of Commerce Building
8th Floor
33 Bowen Street
Po Box 1473
Wellington
NEW ZEALAND

[email protected]
http://www.consumer-ministry.govt.nz/

To provide information about scams or unfair practices online email: [email protected]

00 64 4 4742905

00 64 4 4702312 (fax)

Norv�ge Torfinn Bjarkoy

main contact

(English)

Consumer Ombudsman PO Box  8173 Dep,
N-0034 Oslo,
NORWAY

torfinn.bjarkoy@
forbrukerombudet.dep.no

00 47 67599600

00 47 67582061 (fax)

Trine Corneliussen

(English)

Forbrukerombudet PO Box  8173 Dep,
N-0034 Oslo,
NORWAY

trine.lise.corneliussen@
forbrukerombudet.dep.no

00 47 67 59 9658

00 47 67 58 20 61 (fax)

OCDE Dawn Friedkin

(English)

Information, Computer, and Communications Policy Division OECD
Directorate for Science, Technology and
     Industry
2 rue Andr� Pascal
75775 Paris Cedex 16
FRANCE


[email protected]
www.oecd.org/dsti/sti/it
00 33 1 4524 9624

00 33 1 4524 9332 (fax)

Pays Bas Marie-Ang�le Weesing-Vierhout

(English)

Ministry of Economic Affairs Bezuidenhoutseweg 30,
Postbus 20101,
2500 EC Den Haag,
THE NETHERLANDS

[email protected]

0031 70 379 80 34

0031 70 379 71 70 (fax)

Pologne Ewa Soliwoda

main contact

(English)

Office for Competition and Consumer Protection Department of European Interpretion and Foreign Relations,
Plac. Powstancow Warzawy 1,
00-950 Warszawa,
POLAND

[email protected]

00 48 22 8261435

00 48 22 8261435 (fax)

Portugal Manuel Lucas Estevao

main contact

(French, English)

Instituto do Consumidor Praca Duque Desaldanha 31, 3�
1050 Lisboa,
PORTUGAL

[email protected]

00 351 1 356 46 37

00 351 1 356 47 19 (fax)

Joaquim Antonio Carrapico

(French, English)

Instituto do Consumidor Praca Duque Desaldanha 31, 3�
1050 Lisboa
PORTUGAL

[email protected]

00 351 1 356 46 88

00 351 1 356 47 19 (fax)

Jos� A. Mendes Lopes

(French, English)
Inspection g�n�rale des activit�s �conomiques Av. Duque d'Avilla 139
P-1050 Lisboa
PORTUGAL
00 351 1 353 7376

00 351 1 311 9845 (fax)
Eduardo Margarido Inspection g�n�rale des activit�s �conomiques Rua Latino Coelho,
339-4000-316-Porto
PORTUGAL

[email protected]

00 351 2 507.09.00

00 351 2 507.09.73 (fax)

R�publique
Tc�que
Petr Stepan

(English)

Ministerstvo Prumyslu a Obchodu Ceske Republiky Na Frantisku 32
110 15 Praha 1
CZECH REPUBLIC
00 420 2 2485 2516

00 420 2 2485 2295 (fax)

Royaume-
Uni
Caroline Banks

(English)

Divisional Director  Consumer Affairs Office of Fair Trading
15-25 Bream’s Buildings
London EC4A 1PR
ENGLAND

[email protected]

00 44 171 2118821

00 44171 2118819 (fax)

Ian Edwards

(English)

International Liaison Section Office of Fair Trading
15-25 Bream’s Buildings
London EC4A 1PR
ENGLAND

[email protected]
00 44 171 2118811

00 44 171 2118926 (fax)

Dorothy Ford

(English)

Department of Trade and Industry Department of Trade & Industry
Consumer Affairs Directorate 2C
1 Victoria Street
London SW1H OET
ENGLAND

[email protected]

00 44 171 215.5683

00 44 171 215.6198 (fax)

Nick Cull

(English)

Executive Director

Lacots

10 Albert Embankment
London SE1 7SP
ENGLAND

[email protected]

00 44 207 840 7201

00 44 207 735 9977 (fax)

Slovaquie Eva Szabova

(English)

Ministry of Economy of the Slovak Republic Mierova 17
827 15 Bratislava
SLOVAK REPUBLIC
00 421 7 4854 2205

00 421 7 4854 3205 (fax)

Jana Drgoncova

(English)
Ministry of Economy of the Slovak Republic Mierova 17
827 15 Bratislava
SLOVAK REPUBLIC
00 421 7 4854 2211

00 421 7 4854 3205 (fax)

Su�de Axel Edling

(English)

Consumer Ombudsman Swedish Consumer Agency
S-118 87 Stockholm
SWEDEN

[email protected]

00 46 8 4290510

00 46 8 4290530 (fax)

Marianne Abyhammar

(English)

Deputy Consumer Ombudsman Swedish Consumer Agency,
S-118 87 Stockholm,
SWEDEN

[email protected]

00 46 8 4290722

00 46 8 4298900 (fax)

Suisse Guido Sutter

(English, French)

seco State Secretariat for Economic Affairs Effingerstrasse 1
CH-3003 Berne,
SWITZERLAND

www.seco-admin.ch
[email protected]

41 31 322 28 14

41 31 324 0956 (fax)

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