contacttop.GIF (8296 bytes)

Last updated : 4 November 1999

Country Name/
Working Language
Organisation Address Telephone Number\
Fax Number
Australia Allan Asher

(English)

Deputy Chairman Australian Competition and Consumer Commission
PO Box 1199
Dickson ACT 2602
AUSTRALIA

[email protected]
www.accc.gov.au

00 61 2 6243 1138

00 61 2 6243 1122 (fax)

Carl Buik

(English)

Director
Consumer Protection
Australian Competition and Consumer Commission
PO Box 1199
Dickson ACT 2602
AUSTRALIA

[email protected]

00 61 2 6243 1066

00 61 2 6243 1072 (fax)

Janet Murphy

(English)

General Manager Consumer Affairs Division
The Treasury
Parkes Place
PARKES ACT 2600
AUSTRALIA

[email protected]

00 61 2 6263 3992

00 61 2 6263 3969 (fax)

Austria Maria Reiffenstein

main contact

(English)

Federal Chancellery Buro fur Konsumentenfragen Radetzkystrasse 2
A-1031 Wien
AUSTRIA

[email protected]

00 43 1 711 72 4754

00 43 1 715 5831 (fax)

Romy Wuntschek Federal Chancellery Buro fur Konsumentenfragen Radetzkystrasse 2
A-1031 Wien
AUSTRIA

[email protected]

00 43 1 711 72 4758

00 43 1 715 5831 (fax)

Belgium Fernand Van Gansbeke

(French, English)

Administration for Economic Inspection W.T.C. III
Simon Bolivarlaan, 30
B-1000 Brussels
BELGIUM

[email protected]
http://mineco.fgov.be

00 32 2 2083917

00 32 2 2083915 (fax)

Canada Johanne D'Auray

(French, English)

Deputy Commissioner of Competition Industry Canada
Fair Business Practices Branch
Competition Bureau
50 Victoria Street
Hull, Qu�bec
CANADA
K1A 0C9

[email protected]

00 1 819 997 1231

00 1 819 953 4792 (fax)

Nicole Ladouceur

(French, English)

Assistant Deputy Commissioner of Competition Industry Canada
Fair Business Practices Branch
Competition Bureau
50 Victoria Street
Hull, Qu�bec
CANADA
K1A 0C9

[email protected]

00 1 819 997 1705

00 1 819 994 2240 (fax)

Czech Republic Petr Stepan

(English)

Ministerstvo Prumyslu a Obchodu Ceske Republiky Na Frantisku 32
110 15 Praha 1
CZECH REPUBLIC
00 420 2 2485 2516

00 420 2 2485 2295 (fax)

Denmark Hagen Jorgensen

main contact

(English)

Consumer Ombudsman of Denmark Amagerfaelledvej 56,
2300 Kobenhavn S.,
DENMARK

[email protected]
http://www.fs.dk

00 45 32 570100

00 45 32 960232 (fax)

Kim Sparlund

(English)

Danish National Consumer Agency Amagerfaelledvej 56,
2300 Kobenhavn S,
DENMARK

[email protected]
http://www.fs.dk

00 45 32 570100

00 45 32 960232 (fax)

European
Commission
Mario Tenreiro

(French/English)

Chef d'Unit�
Commission
Europ�enne
DGXXIV
Office B232,5/31
Unit C2
Rue de la Loi 200
B-1049 Brussels
BELGIUM

[email protected]
http://europa.eu.int/comm/dg24

00 32 2 295 1367

00 32 2 295 9490 (fax)

Carmen Garau

(French/English)

DGXXIV Unit C2
Rue de la Loi 200
B-1049 Brussels
BELGIUM

[email protected]

00 32 2 295 8937

00 32 2 295 9490 (fax)

Antonia G�mez Moreno

(French/English)

DGXXIV Unit C2
Rue de la Loi 200
B-1049 Brussels
BELGIUM

[email protected]

00 32 2 295 5795

00 32 2 295 9490 (fax)

Finland Erik Mickwitz

main contact

(English)

Consumer Ombudsman Kuluttajavirasto
Haapaniemenkatu 4, P.O. Box 5
FIN-00531  Helsinki
FINLAND

erik.mickwitz@kuluttajavirasto.fi
http://www.
kuluttajavirasto.fi

00 358 9 7726 7800

00 358 9 7726 7557 (fax)

Anja Peltonen

(English)

Consumer Ombudsman’s Office Kuluttajavirasto
Haapaniemenkatu 4, P.O. Box 5
FIN-00531  Helsinki
FINLAND

[email protected]

00 358 9 7726 7804

00 358 9 7726 7557 (fax)

France Brigitte LeTavernier

(French)

DGCCRF Bureau C1, droit de la consommation
59 Boulevard Vincent Auriol
F-75703 PARIS, CEDEX 13
FRANCE

[email protected]

00 33 1 44 972532

00 33 1 44973043 (fax)

G�rard Medori

(French)

DGCCRF Bureau C1
Droit de la consommation, t�l�doc 051
59 Boulevard Vincent Auriol
F-75703 PARIS, CEDEX 13
FRANCE
00 33 1 44.97.23.89

00 33 1 44.97.30.43 (fax)

 

Germany

Henning Grub

main contact

(English/French)

Dr.
Ministry of Economics
Villemombler Strasse 76
D-53123 Bonn
GERMANY
00 49 228 6154732

00 49 228 6154919 (fax)

Friedrich Bultmann

(English)

Director
Verbraucherschutz-
verein
L�tzowstrasse 33-36
D-10785 Berlin
GERMANY
00 49 30 21 48 74 18

00 49 30 21 48 74 44 (fax)

Maren Geisler

(English/French)

Verbraucherschutz-
verein e.V. (VSV)
L�tzowstrasse 33-36
D-10785 Berlin
GERMANY

[email protected]
www.verbraucherschutzverein.de

00 49 30 214.87.424

00 49 30 214.87.444 (fax)

Greece Dimitra Kyriakopoulou

(English)

Ministry of Development Secretariat General of Consumer Protection
Cannings Square
GR-10881 Athens
GREECE

[email protected]

00 30 1 382 1618

00 30 1 382 1707 (fax)

Hungary Istvan Geri
(main contact)

(English)

Deputy Director General General Inspectorate of Consumer Protection
Jozsef Krt 6
H-1088 Budapest
HUNGARY

[email protected]

00 36 1 334 6752

00 36 1 210 0741 (fax)

George Boda

(English)

Senior Counsellor General Inspectorate of Consumer Protection
Jozsef Krt 6
H-1088 Budapest
HUNGARY

[email protected]

00 36 1 334 6752

00 36 1 210 0741 (fax)

Ireland

Carmel Foley

(English)

Director of Consumer Affairs 4/5 Harcourt Road
Dublin 2
IRELAND

[email protected]

00 353 1 402 5523

00 353 1 402 5586 (fax)

Brid O’Connor

(English)

Assistant Director Office of the Director of Consumer Affairs
4/5 Harcourt Road
Dublin 2
IRELAND

[email protected]

00 353 1 402 5534

00 353 1 402 5501 (fax)

Italy Antonio Lirosi

(English)

Director General
Ministero dell'Industria DGATM
Via Molise 2
I-00187 Roma
ITALY

[email protected]

00 39 06 4705 2910

00 39 06 4705 2898 (fax)

Maria Simonetta Diamante Ministero dell'Industria DGATM Via Molise 2
I-00187 Roma
ITALY

[email protected]

00 39 06 4705 2490

00 39 06 4705 2898 (fax)

Japan Mr. Hasegawa

main contact

(English)

Deputy Director
First Consumers’ Affairs Division
Economic Planning Agency
Government of Japan
3-1 1 Kasumigaseki Chiyoda-Ku
Tokyo 100-8970
JAPAN

[email protected]

00 81 3 3581 9095

00 81 3 3581 9935 (fax)

Hiroshi Yamada

(English)

First Secretary
Japanese Delegation to OECD
11 avenue Hoche
75008 Paris
FRANCE

[email protected]

00 33 1 5376 6180

00 33 1 4563 0544 (fax)

Korea
Republic of
Sung-Jin Kang

main contact

(English)

Korea Consumer Protection Board 300-4, Yomgok-Don
Seocho-Ku
Seoul 137-700
COR�E DU SUD

[email protected]


00 82 2 3460 3095

00 82 2 3460 7055 (fax)

Mr. Wan-Kyu Chung

(English)

Deputy Director
Consumer Protection
Policy Division
Fair Trade Commission
Chungang-dong #1
Kwachon-shi
REPUBLIC OF KOREA
00 82 2 3460 4162

00 82 2 3460 9476 (fax)

Luxembourg Bernadette Friederici Carabin

(French)

Ministere des Classes Moyennes 6 Avenue Emile Reuter,
BP535
L-2937
LUXEMBOURG
00 352 4784713

00 352 4784740 (fax)

Malta Joseph Schembei

(English)

Acting Director
Department of Consumer Affairs
3A, Old Mint Street
Valetta CMR02
MALTA
00 356 249695

00 356 240052 (fax)

Mexico Osvaldo Tello

(English)

Ministry of Trade Underministry of Domestic Trade
Alfonso Reqes No. 30 4� Piso
Colonia Hipodromo Condesa
CP 06179 Mexico DF
MEXICO

[email protected]

00 52 5 729 9204

00 52 5 729 93 60 (fax)

Miguel Angel Sanchez Hinojosa

(English)

Director for Consumer Protection Policy Insurgentes sur 1940, Piso 2�
Col. Florida
Mexico, D.F.  01030
MEXICO

[email protected]

00 52 5 229 61 15

00 52 5 229 65 08 (fax)

Netherlands Marie-Angele Weesing-Vierhout

(English)

Ministry of Economic Affairs Bezuidenhoutseweg 30,
Postbus 20101,
2500 EC Den Haag,
THE NETHERLANDS

[email protected]

0031 70 379 80 34

0031 70 379 71 70 (fax)

New Zealand Mr. Keith Manch

(English)

Head and General Manager
Ministry of Commerce Building
8th Floor
33 Bowen Street
Wellington
NEW ZEALAND

[email protected]
http://www.consumer-ministry.govt.nz/

00 64 4 4742905

00 64 4 4702312 (fax)

Norway Torfinn Bjarkoy

main contact

(English)

Consumer Ombudsman PO Box  8173 Dep,
N-0034 Oslo,
NORWAY

torfinn.bjarkoy@
forbrukerombudet.dep.no

00 47 67599600

00 47 67582061 (fax)

Trine Corneliussen

(English)

Forbrukerombudet PO Box  8173 Dep,
N-0034 Oslo,
NORWAY

trine.lise.corneliussen@
forbrukerombudet.dep.no

00 47 67 59 9658

00 47 67 58 20 61 (fax)

OECD Laurie Labuda

(English)

Information, Computer, and Communications Policy Division OECD
Directorate for Science, Technology and
     Industry
2 rue Andr� Pascal
F-75775 Paris Cedex 16
FRANCE


[email protected]
www.oecd.org/dsti/sti/it
00 33 1 4524 9624

00 33 1 4524 9332 (fax)

Poland Ewa Soliwoda

main contact

(English)

Office for Competition and Consumer Protection Department of European Interpretion and Foreign Relations,
Plac. Powstancow Warzawy 1,
00-950 Warszawa,
POLAND

[email protected]

00 48 22 8261435

00 48 22 8261435 (fax)

Jaroslaw Szelag

(English)

Office for Competition and Consumer Protection Plac Powstancow Warszawy 1,
00-950 Warszawa,
POLAND

[email protected]

00 48 22 826 1435

00 48 22 826 1435 (fax)

Portugal Manuel Lucas Estevao

main contact

(French, English)

Instituto Do Consumidor Praca Duque Desaldanha 31,
P-1050 Lisboa,
PORTUGAL

[email protected]

00 351 1 356 46 37

00 351 1 356 47 19 (fax)

Joaquim Antonio Carrapico

(French, English)

Instituto Do Consumidor Praca Duque Desaldanha 31,
P-1050 Lisboa
PORTUGAL

[email protected]

00 351 1 356 46 88

00 351 1 356 47 19 (fax)

Jos� A. Mendes Lopes

(French, English)
Inspection g�n�rale des activit�s �conomiques Av. Duque d'Avilla 139
P-1050 Lisboa
PORTUGAL
00 351 1 353 7376

00 351 1 311 9845 (fax)
Eduardo Margarido Inspection g�n�rale des activit�s �conomiques Rua Latino Coelho,
339-4000-316-Porto
PORTUGAL

[email protected]

00 351 2 507.09.00

00 351 2 507.09.73 (fax)

Slovak Republic Eva Szabova

(English)

Ministry of Economy of the Slovak Republic Mierova 17
827 15 Bratislava
SLOVAK REPUBLIC
00 421 7 4854 2205

00 421 7 4854 3205 (fax)

Jana Drgoncova

(English)
Ministry of Economy of the Slovak Republic Mierova 17
827 15 Bratislava
SLOVAK REPUBLIC
00 421 7 4854 2211

00 421 7 4854 3205 (fax)

Spain Sara Alvarez Rodriguez

(English)

Instituto Nacional del Consumo Principe de Vergara 54
E-28006 Madrid
SPAIN
00 34 1 43 12 040

00 34 1 57 63 927 (fax)

Guadalupe Casado Conde

(French)

Instituto Nacional del Consumo Principe de Vergara 54
E-28006 Madrid
SPAIN
00 34 1 43 12 040

00 34 1 57 61 570 (fax)

Sweden Axel Edling

(English)

Consumer Ombudsman Swedish Consumer Agency
S-118 87 Stockholm
SWEDEN

[email protected]

00 46 8 4290510

00 46 8 4290530 (fax)

Marianne Abyhammar

(English)

Deputy Consumer Ombudsman Swedish Consumer Agency,
S-118 87 Stockholm,
SWEDEN

[email protected]

00 46 8 4290722

00 46 8 4298900 (fax)

Switzerland Guido Sutter

(English, French)

seco State Secretariat for Economic Affairs Effingerstrasse 1
CH-3003 Berne,
SWITZERLAND

www.seco-admin.ch
[email protected]

41 31 322 28 14

41 31 324 0956 (fax)

U.K. Caroline Banks

(English)

Director of Consumer Affairs Office of Fair Trading
15-25 Bream’s Buildings
London EC4A 1PR
ENGLAND

[email protected]

00 44 171 2118821

00 44171 2118819 (fax)

Yvonne Helsby

(English)

International Liaison Section Office of Fair Trading
15-25 Bream’s Buildings
London EC4A 1PR
ENGLAND

[email protected]
00 44 171 2118811

00 44 171 2118926 (fax)

John Kirk

(English)

Department of Trade and Industry Department of Trade & Industry
Consumer Affairs
1 Victoria Street, Room 416
London SW1H OET
ENGLAND

[email protected]

00 44 171 215 0347

00 44 171 215.6198 (fax)

Nick Cull

(English)

Lacots PO Box 6
Robertstr.
Croydon, Surrey, CR9 OMG
ENGLAND

[email protected]

00 44 181 688 1996

00 44 181 688 7410 (fax)

U.S.A. Lisa Rosenthal

main contact

(English)

Legal Advisor for International Consumer Protection Federal Trade Commission                     
600 Pennsylvania Avenue, NW
Washington, DC 20580
U.S.A.

[email protected]
http://www.ftc.gov
To submit a consumer complaint online:
http://www.ftc.gov/ftc/complaint.htm

001 202 326 2249

001 202 326 3392 (fax)

Michael Donohue

(English)

Staff Attorney Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
U.S.A.

[email protected]

001 202 326 3563

001 202 326 3392 (fax)

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